Privacy Policy

Last updated: 19 May 2026

1. Who we are

BetterTips (bettertips.com.au) is operated by Pacific Betting Group Pty Ltd (ABN 67 695 500 924), an Australian company providing professional multi-code tipping and analysis services covering thoroughbred racing, harness racing, greyhound racing, NRL, AFL and other sports.

For privacy enquiries, contact us at support@bettertips.com.au.

2. Scope

This Privacy Policy covers personal data collected through our website (bettertips.com.au), email communications, Telegram bot (@bettertipsbot), Stripe payment processing, and all related service interactions. By using our platform, you acknowledge that you have read and understood this policy.

3. Information we collect

3.1 Information you provide directly

  • Account registration: Email address, optional name, and password (stored as a bcrypt hash — we never store your plain-text password).
  • Subscription: Billing details are processed by Stripe. We do not store your full credit card number, CVV or other sensitive payment details on our servers. We store your Stripe customer ID for subscription management.
  • Telegram linking: If you connect Telegram, we store your Telegram chat ID and username to deliver tips.
  • Communications: Any information you provide when contacting us via email or other channels.

3.2 Information collected automatically

  • IP address, browser type and version, operating system
  • Pages visited, time spent, and navigation patterns
  • Device information and screen resolution
  • Referral source and search terms

We use Google Analytics to collect aggregated, anonymised usage statistics.

3.3 Information from third parties

  • Stripe: Subscription status, payment success/failure, and customer metadata.
  • Racing and sporting authorities: Publicly available racing fields, results, and statistics.

4. How we use your information

We use your personal information to:

  • Provide and operate our tipping and analysis services
  • Deliver tips via email and Telegram
  • Process payments and manage your subscription
  • Send transactional communications (receipts, trial reminders, service notices)
  • Respond to your enquiries and support requests
  • Improve our platform, content and user experience
  • Detect and prevent fraud, abuse and unauthorised access
  • Comply with our legal obligations

We will not use your information for purposes materially different from those described above without your consent.

5. Legal basis for processing

We process your personal information on the following legal bases:

  • Contractual necessity: To provide the services you have subscribed to.
  • Consent: Where you have given consent, such as for marketing communications.
  • Legitimate interests: To improve our services, prevent fraud, and ensure security.
  • Legal obligations: To comply with Australian law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles.

6. Sharing your information

We do not sell your personal data. We may share your information with the following third-party service providers who assist us in operating our platform:

  • Stripe: Payment processing and subscription management
  • Resend: Transactional and marketing email delivery
  • Telegram: Tips and alerts delivery to linked accounts
  • Google: Analytics and website performance monitoring
  • Vercel: Website hosting and serverless infrastructure
  • Supabase / Railway: Database hosting and backend infrastructure

These providers are contractually bound to protect your data and only use it as necessary to provide their services to us.

We may also disclose your information where required by law, regulation, legal process, or enforceable government request.

7. Data storage and security

Your data is stored on secure infrastructure provided by Supabase (hosted on AWS) and Railway, with servers located across multiple jurisdictions. We implement appropriate technical and organisational measures to protect your personal information, including:

  • TLS encryption for all data in transit
  • Passwords hashed using bcrypt with strong salt rounds
  • Role-based access controls for administrative functions
  • Regular security reviews and updates

While we take reasonable steps to protect your data, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

8. Data retention

  • Active accounts: Your data is retained for the duration of your account.
  • Cancelled subscriptions: Account data is retained for 12 months after cancellation, then deleted.
  • Payment records: Retained for 7 years to comply with Australian tax obligations.
  • Banned users: Email addresses of banned users are retained permanently to prevent re-registration.

You may request earlier deletion by contacting us (see Section 11).

9. Cookies

9.1 Strictly necessary cookies

We use authentication cookies to maintain your login session. These cookies are essential for the operation of our services and cannot be disabled.

9.2 Analytics cookies

Google Analytics cookies collect anonymised data about how you interact with our website. You can control these cookies through your browser settings or by using the Google Analytics opt-out browser add-on.

10. Third-party links

Our website may contain links to external websites, including bookmakers, racing authorities, and responsible gambling resources. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Your rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information (subject to legal retention requirements).
  • Opt-out: Unsubscribe from marketing communications at any time.
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, contact us at support@bettertips.com.au. We will respond within 30 days.

12. Children

Our services are not intended for anyone under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will delete it promptly.

13. International users

BetterTips is an Australian service. If you access our services from outside Australia, you do so at your own risk and are responsible for compliance with your local laws. Your data may be transferred to and processed in Australia and other jurisdictions where our service providers operate.

14. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. For material changes, we may notify you via email. Your continued use of our services after any changes constitutes acceptance of the updated policy.

15. Contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, contact us at:

Pacific Betting Group Pty Ltd (ABN 67 695 500 924)
Email: support@bettertips.com.au
Website: bettertips.com.au

You may also contact the Office of the Australian Information Commissioner (OAIC):
Phone: 1300 363 992
Website: oaic.gov.au